Delivery Policy

Delivery orders are subjected to
1) The address being within 4-5 Kms of Kites.

2) Verification of the address is done by calling the number given in the order.

3) In case, the above two criteria's aren't met, the delivery won't be done but you can choose to pick it up at our Cafe.

4) Availability of the food items ordered and the timing of the order.

5) The minimum order needed for food delivery is at least 1 quantity of any item mentioned in the online menu.

6) NO SIDES will be delivered separately. It comes along with the order of any other item.

Redeem Coupons/Codes/Treat Card
1) The entire code has to be typed and it is case sensitive.

2) Please read the terms and conditions given in the Coupon/Treat card before ordering.

3) If facing any problem, kindly contact our store and our team will be able to clear your doubts.

1) Every bill is subjected to 2% Value Added Tax and 4.96%.

2) The bill is provided with every order via delivery. If you don't get a bill, you can consider the order to be free.

3) The bill order no. Can be used to track your order by calling our store.

4) The bill shall not be disclosed to any third party until specified to do so by a legal warrant from a legal body.

5) The payment gateway charge is separate and doesn't fall under the bill.

6) The soft copy of the bill will be stored by Kites Cafe, as per law.